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KONE's response to coronavirus outbreak

KONE recognizes the impact the coronavirus outbreak has had on everyone across the globe.The safety and health of all our customers, our employees and the communities we serve is of utmost importance as we all deal with this current health crisis.

KONE takes our responsibility to provide ongoing, trusted service and support to our customers very seriously. We aim to reach the best solutions for maintenance and installation during this unprecedented time. KONE is currently implementing local and regional contingency plans to keep operations running smoothly and to seamlessly meet the needs of our customers, passengers and other stakeholders.

Contacting KONE

Please contact the KONE Customer Care Center at +1-877-276-8691 with any questions or service needs. Agents are available 24/7 to assist and promptly dispatch technicians. Please note that in order to ensure our technicians are prepared and have the appropriate personal protection equipment when entering your facility our agents will be asking if you can tell us if anyone in your facility has tested positive for coronavirus and if your facility is currently under any infectious disease protocol.

While we work to keep people moving safely in buildings during this unprecedented event, it is important to us that we express our appreciation for the healthcare workers, local communities, and governments around the world who are on the frontline, working to contain this virus. KONE encourages everyone to take all precautions to stay safe and healthy during this time. We will continue to evaluate measures that best support you and our teams as the situation develops. As always, our local teams remain available, engaged and ready to support you.

We are thankful for the brave work from our service technicians across North America and beyond, doing our best to keep the riding public safe in these uncertain times. The National Elevator Industry (NEII) has posted simple tips for the riding public and for building managers.

Stay safe,
KONE Americas