When an elevator stops working, every second counts. The last thing you want is to be stuck waiting on hold or explaining the situation to multiple people before help arrives. That’s why KONE’s 24/7 phone monitoring service gives you a direct line to real KONE professionals — ready to respond anytime, day or night.
With one call, you’re connected directly with KONE employees at our Customer Care Center in Moline, Illinois — staffed around the clock by trained agents who know elevators inside and out. Expect fast, knowledgeable help from the people who know your equipment best.
Always On, Always There
Our Customer Care Center operates 24 hours a day, 7 days a week, 365 days a year because elevators don’t take days off. Located in the U.S., our multilingual team handles calls from across North America and can communicate in more than 100 languages. Whether you manage a downtown high-rise or a smaller residential building, you can count on clear communication and rapid support whenever you need it.
Rapid response when it matters most
When you call, our agents verify your building details, confirm the issue, and as a key priority, dispatch a technician. The service request goes straight to the technician’s mobile device, allowing them to confirm details and share an estimated time of arrival almost instantly.
It’s quick, efficient, and designed to meet all ANSI emergency communication requirements, giving you confidence that help is already on the way.
Human Connection in Every Call
If someone is trapped in an elevator, that first moment of reassurance can make all the difference. Our agents provide direct personal contact that reassures passengers and dispatch help right away. Because when things get stressful, it helps to know there’s a real person on the other end who cares.
We Don’t Stop When the Call Ends
After service is complete, our team follows up to make sure everything was handled to your satisfaction. If there’s anything we can do better, your local KONE branch is notified promptly so we can make it right. It’s part of our ongoing commitment to continuous improvement and exceptional customer care.
Looking Out for Our People, Too
Our Customer Care Center doesn’t just support our customers — it also helps protect our field technicians. If a technician hasn’t checked in after a job, our system automatically alerts us to follow up and ensure they’re safe. The same care and attention we give to our customers extends to our own team as well.
The Bottom Line
KONE phone monitoring is designed to provide greater peace of mind. With 24/7 live support, instant technician dispatch, and follow-up you can trust, you’ll always know that your building — and everyone in it — is in good hands.