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Contact

KONE CUSTOMER SERVICE

For general inquiries please call the KONE Customer Care Center at 877-276-8691.

You can reach us on working days between 08.00 and 17.30.

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REPORT AN INCIDENT WITH YOUR EQUIPMENT (24/7)

To place a service call or report an emergency

Tel 877-276-8691

KONE Offices and contacts

KONE Canada
6696 Financial Drive, Unit 2
Mississauga, Ontario L5N 7J6
Tel.: 905-858-8383

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KONE escalator handover

New buildings
New buildings

Discover how KONE provides world-class services and innovative solutions for new buildings – all you need for smooth people flow

Elevators

Discover KONE Elevators for various building types and building needs. Click to read more!

KONE EcoSpace

Cost -efficient and machine room-less elevator for new low-rise residential buildings. Click to read more!

KONE MonoSpace 300

KONE MonoSpace 500

Low- to mid-rise elevator for commercial and residential buildings. Click to read more!

KONE MonoSpace 700

Flexible elevator solution for more demanding commercial buildings. Click to read more!

KONE MiniSpace

Space- and energy-efficient elevator for mid- to high-rise buildings up to 63 floors ...

KONE Design Collection

Escalators & autowalks

Escalators for different building types and building requirements. Indoor and outdoor options available. Click to read more!

KONE TransitMaster 210

KONE TransitMaster 220

KONE TransitMaster 180

The TransitMaster 180 escalator is optimized for public transportation environments such as airports, metro stations. Click to read more!

KONE TransitMaster 265

Advanced People Flow solutions

KONE Access solutions

Learn how KONE’s integrated access control helps tenants travel smoothly and safely from the building entrance to their home floor. Read more!

KONE destination solutions

Learn how KONE destination solutions reduce waiting and travel times by taking into account the number of passengers and their destination floors.

KONE information solutions

Discover KONE information solutions – a convenient way to share content as well as building and safety information in elevator cars and other building areas.

KONE monitoring solutions

Learn about KONE monitoring solutions, which enable real-time inspection of elevator and escalator operation across multiple locations via a single interface.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.
Existing buildings
Existing buildings

Discover our high-quality solutions for the maintenance and modernization of elevators, escalators, and automatic doors – all from one trusted supplier

Maintenance

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KONE Care – preventive maintenance

Discover how KONE’s flexible, tailored preventive maintenance services keep your elevators and escalators reliable and in good condition.

KONE 24/7 Connected Services

Find out how KONE 24/7 Connected Services for elevators and escalators reduces faults, speeds up repairs, increases safety, and gives you a clear picture of everything that’s going on.

Customer communications channels

Stay up to date with equipment status and maintenance work progress around the clock.

Customer service

Find out how to contact KONE when you need to make a maintenance service request or report an incident, and how to stay up to date with maintenance work via our digital channels.

Elevator modernization

Different modernization options for elevators: full, modular or specific components. Click to read more!

Full elevator replacement

Discover our eco-efficient full-replacement solutions and a hassle-free process that keeps your project on time and on budget while minimizing disruption to life in your building.

Modular modernization

With modular modernization you can upgrade entire systems and significantly improve the performance of your elevator. Read more!

Escalator & Autowalk modernization

Discover our range of escalator modernization solutions that will increase the lifespan of your escalators, giving you the flexibility of replacing the entire installation or just individual components.

KONE EcoMod

Advanced People Flow solutions

Discover our solutions for access and destination control, as well as communication and equipment monitoring.

Health and well-being solutions

Get KONE’s touchless and cleaning solutions to keep your elevators, escalators, and doors safe, and healthy.

People Flow Planning

Discover how KONE People Flow Planning & Consulting services can help you create a smart building with seamless people flow through expert analysis, elevator data, and world-class tools.
KONE 24/7 Connected Services
- KONE 24/7 Emergency Communications
KONE 24/7 Connected Services

KONE 24/7 Emergency Communications
Tools & downloads
Tools & downloads

Downloads Codes and standards Glossary

Tools

KONE Brochure Library

Glossary

When talking about elevators, escalators, and automatic building doors it’s sometimes necessary to use technical terms and acronyms, so we’ve created a handy glossary to help you make sense of them.
Stories & references
Stories & references

Discover our latest references and stories about cities and people in them.

Stories

What does city life mean for people in the world’s different urban environments? Our stories look for answers.

Press releases

References

KONE is proud to present these selected achievements from around the world.
About us
About us

KONE as a company

Environment

Safety

Culture

Innovations

Kone is a proven technology leader and holds more than 3,000 patents across their businesses.

Leadership

Diversity and inclusion

Diversity makes us unique, inclusion makes us powerful. At KONE, we strive to build and nurture an inclusive culture that promotes and values diversity.

Our Suppliers

Careers

We offer

Technicians & professionals

Recruitment process

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Frequently asked questions

FAQ on KONE's recruitment process

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Branch offices

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Blog
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KONE escalator owner's instructional video

Immediately below you will find the full-length version of our instructional video for KONE escalator owners. This video will help owners understand the basic functions of their newly-installed escalator and provide instructions for the continued safe operation.

Watch video in French here