Every customer and their equipment have different requirements, that’s why we provide flexible offerings that allow you to tailor our services to meet your specific needs.
Service offering
KONE Care™ Standard
KONE Care Standard provides a comprehensive service visit schedule for your equipment.
Includes preventive maintenance to keep everything in good working order. Breakdown and repair services are invoiced separately.
Provides 24/7 access to KONE Customer Care Center.
KONE Mobile application provides real-time information on ongoing maintenance work.
With KONE Care Online service you can access your maintenance data anytime.
Ideal for facility managers of low and mid-rise residential buildings.
KONE Care™ Plus
KONE Care™ Plus is a true lifecycle management where KONE can share risk and liabilities in a more comprehensive repair and maintenance agreement.
Includes preventative maintenance, adjustments, repairs and service requests.
Real-time information about ongoing service and repair
With KONE Care Online service you can access your maintenance data anytime
Ideal for customers who rely on vertical transportation for the success of their buildings operation
KONE Care™ Premium
KONE Care™ Premium is the ideal solution when uninterrupted people flow and equipment reliability are critical to your business.
A Service level agreement with defined service hours, response times and guaranteed availability of equipment
Contractual quality assurance metrics presented on a routine basis by our team of account managers.
Maintenance history reporting is available to support you with real asset management planning
