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LISLE, Ill. June 23, 2016 - KONE, a global leader in the elevator and escalator industry, will display its latest digital and wireless services at the BOMA 2016 International Conference & Expo in Washington, D.C. from June 25-28, 2016.
“At this year’s BOMA conference, we’ll be showcasing our innovative solutions that we provide to our service customers,” said Larry Wash, executive vice president of KONE Americas. “Our new KONE Mobile app, coupled with our wireless remote monitoring solution, will provide even more value by improving service levels and by providing real time repair status to our customers.”
KONE recently announced an agreement with IBM to further improve its customer service capabilities. Leveraging Watson, IBM’s artificial intelligence platform, KONE will analyze vast amounts of data gathered from sensors in equipment, which will help identify and predict issues, minimize downtime and personalize the experience for users. With real-time insight about the operation of its equipment, KONE’s plans to drive further innovation and develop new service-oriented solutions to improve the flow of people and advance the speed, reliability and safety for elevator maintenance, remote monitoring and servicing.
Solutions on display at the KONE’s booth, #516 at BOMA 2016 include:
- KONE Mobile App: KONE Mobile App is a new digital service for service customers that enables facility managers and building owners to receive equipment service updates for the full maintenance process, all via their smartphones. The KONE Mobile App is also designed for two-way communication. Customers can make a service request using the app and get in touch with the KONE Customer Care™ Center.
- KONE Care™ Wireless Phone Monitoring: KONE Care Wireless Phone Monitoring gives facility managers and building owners a 24/7 monitoring service that addresses emergency communications and passenger safety by linking the elevator phone wirelessly to our KONE Customer Care™ Center. The reliable wireless technology provides a two-way communication channel with professionally trained, multilingual agents should a service need arise.
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KONE is one of the global leaders in the elevator and escalator industry. KONE's objective is to offer the best People Flow® experience by developing and delivering solutions that enable people to move smoothly, safely, comfortably and without waiting in buildings in an increasingly urbanizing environment. KONE provides industry-leading elevators, escalators, automatic building doors and integrated solutions to enhance the People Flow in and between buildings. KONE's services cover the entire lifetime of a building, from the design phase to maintenance, repairs and modernization solutions. In 2015, KONE had annual net sales of EUR 8,6 billion, and at the end of the year close to 50,000 employees. KONE class B shares are listed on the NASDAQ OMX Helsinki Ltd. in Finland.
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