Back to top

KONE Care™ service offerings

Every customer and their equipment have different requirements, that’s why we provide flexible offerings that allow you to tailor our services to meet your specific needs.

Service offering

KONE Care™ Standard

KONE Care Standard provides a comprehensive service visit schedule for your equipment.

  • Includes preventive maintenance to keep everything in good working order. Breakdown and repair services are invoiced separately.
  • Provides 24/7 access to KONE Customer Care Center.
  • KONE Mobile application provides real-time information on ongoing maintenance work.
  • With KONE Care Online service you can access your maintenance data anytime.
  • Ideal for facility managers of low and mid-rise residential buildings.

KONE Care™ Plus

KONE Care™ Plus is a true lifecycle management where KONE can share risk and liabilities in a more comprehensive repair and maintenance agreement.

  • Includes preventative maintenance, adjustments, repairs and service requests.
  • Real-time information about ongoing service and repair
  • With KONE Care Online service you can access your maintenance data anytime
  • Ideal for customers who rely on vertical transportation for the success of their buildings operation

KONE Care™ Premium

KONE Care™ Premium is the ideal solution when uninterrupted people flow and equipment reliability are critical to your business.

  • A Service level agreement with defined service hours, response times and guaranteed availability of equipment
  • Contractual quality assurance metrics presented on a routine basis by our team of account managers.
  • Maintenance history reporting is available to support you with real asset management planning

CAN WE HELP CHOOSING THE BEST OFFERING FOR YOU?

Compare our maintenance offerings

Compare maintenance packages*
KONE Care™ Standard
KONE Care™ Plus
KONE Care™ Premium
Service for
Parts Inventory Network



Elevator | escalators
KONE Customer Care Center



Elevator | escalators
Asset Management Planning



Elevator
Examination & Lubrication



Elevator | escalators
Testing
Available
AvailableAvailableElevator | escalators
Service Request (overtime)

AvailableAvailableElevator
Service Request (regular time)

Elevator | escalators
Adjustments & Repairs



Elevator | escalators
Service Assurance Provision



Elevator | escalators
Assured Response Time (Service requests)


Elevator | escalators
Assured Response Time (Entrapments)


Elevator
Availability Assurance


Elevator | escalators
KONE Care Phone Monitoring
AvailableAvailableAvailableElevator
KONE Care Remote Equipment Monitoring
AvailableAvailableAvailableElevator | escalators
KONE Care Wireless
Elevator
KONE Mobile
Elevator | escalators
Minor parts
optional
Elevator | escalators
Major parts

Elevator | escalators
KONE Care Passanger Safety Programs
Elevator | escalators
Email notification
Elevator | escalators
Work order summaries
Elevator | escalators

Tools and downloads

More Tools And Downloads